Buying tickets on the travelcard
Do I need to wait for my travelcard before I can buy a ticket to go on it?
No, once you log into your account there is a status bar that will tell you if you card has been processed. If it is you can buy a ticket straight away online.
Can I use it on the bus straight away?
You need to allow 3 hours from purchase until your card is ready to activate on our buses.
How long are tickets valid for on my travelpass?
Once you have activated them (ie started to use them on the bus) they are valid until the expiry date. If you purchase a ticket and don’t use it straight away you have 3 months to use it. However, if you need to use it after that you will need to call us on 01793 428428 so that we can reactivate it for you.
Can I buy more than one ticket type on my travelpass?
Yes you can, but you must tell the driver before you place it on the ticket machine which one of your tickets you would like to use that day.
Do I need a new travelpass when my ticket expires?
No, you don’t you use it time and time again – that’s why they are so environmentally friendly
Where can I top up my travelpass?
We always recommend you top up online, as you can log in 24 hours a day. However, you can also top up in our friendly, travel shop or on bus.
What are the benefits of having a travelpass?
· You can top up at anytime
· Your tickets will be safe and secure if you lose your card – just call us and we can replace it for you with any remaining travel (for a £5 fee)