Help! I have a problem
What should I do if I lose my travel card?
Call us on 01793 428428 or visit the Travel Shop in Fleming Way.
If you have lost your travel card or it has stopped working we are here to help.
Or even if you have forgotten your password we can help with that too.
The driver has confiscated my travel card – what do I do?
Call us 01793 428428 as there may have been a problem or your card may have been reported lost in the past and hot-listed.
I can't access my online account?
To protect your security your account will be locked if you enter an incorrect password three times. You can unlock your account by calling us on 01793 428428 and answering a couple of security questions.
If you have forgotten your password, and you haven't locked your account by entering an incorrect password three times, then the quickest and easiest way to reset your password is to click "forgotten password" on the log in screen of the travel card website. After entering your email address which is checked against our database we will email you a new, temporary password which we recommend you change after you log in for the first time.
Where can I get help or talk to someone about my travel card?
The answer to most questions about the travelcard can be found on our website www.thamesdown-transport.co.uk alternatively call us on 01793 428428, Monday to Thursday between 08:30 and 18.30 and Fridays 08.30-17.30.
If you can't find what you're looking for here you can
- Send us an email to firstname.lastname@example.org
- Visit us at our travel shop at The Parade Shopping Centre adjacent to the bus stops on Fleming Way.
- Call us on 01793 428428, Monday to Thursday between 08:30 and 18.30 and Fridays 08.30-17.30.
- Visit the FAQs page for more information
- Or visit the support page to send us an email.